Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

General Dining Service Duties

• Prepares dining and tray service according to menus and follows therapeutic diet orders.


• Maintains knowledge of menu items and can provide general description to the guests/residents.


• Responsible for serving meals, beverages and requested items according to established dietary and skilled nursing guidelines.


• Responds to the dining needs of the guests/residents while maintaining Sunrise hospitality and service standards.


• Prepares and delivers snacks and nourishments as directed.


• Obtains food and supplies for meal service as directed.


• Maintains accurate records of guests/resident’s dietary needs.


• Follows all local, state/provincial and federal policies regarding food handling.


• Maintains standards of cleanliness, hygiene and health standards.

General Dining Room Duties

• Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance and readiness.


• Performs dining room set-up and re-set of tables and tray service in accordance with dining room procedures.


• Supports the dining room decorum and etiquette standards.


• Performs and completes opening/closing checklist criteria.


• Performs and completes side work duties as assigned.

Resident Services

• Reviews, reads, notates and initializes the Daily Log to document and learn about pertinent information.


• Ensures that the paper copy of SCC resident diet orders is up to date to use in case TSD downtime or emergencies.


• Reviews Resident Diet Book, confidential Diet Board / Indicator, Data Card or Chart If table side dining is not in place.


• Maintains and protects the confidentiality of resident information at all times.

Food Safety and Sanitation

• Practices safe food handling at all times to prevent an outbreak of food borne illness.


• Completes daily, weekly and monthly cleaning assignments.


• Maintains all work areas in a healthful and safe condition.


• Assists in dining room and surrounding areas for proper directional flow, organization and supplies placement.

Risk Management and General Safety

• Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.


• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Training, and Contributing to Team Success

• Participates actively as a member of a team and committed to working toward team goals.


• Demonstrates in daily interactions with others, our Team Member Credo.


• Commits to serving our residents and guests through our Principles of Service.


• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.


• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.


• Performs other duties as assigned.

Core Competencies

• Building Customer Loyalty


• Building Trust


• Communication


• Contributing to Team Success


• Managing Work (includes Time Management)


• Planning and Organizing


• Quality Orientation


• Stress Tolerance


• Technical / Professional Knowledge

Experience and Qualifications

• High School diploma / GED accepted and may be required per state/provincial regulations


• Must be 18 years of age


• Previous experience preferred in skilled nursing dining and/or long term care, assisted living or hospital dining


• Ability to handle multiple priorities


• Possess written and verbal skills for effective communication


• Ability to read and follow instructions to meet the dietary needs of the guests/residents


• Competent in organizational, time management skills


• Demonstrates good judgment, problem solving and decision making skills

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