Job Description

Senior Director, Chief of Staff - Global Workplace Services page is loaded Senior Director, Chief of Staff - Global Workplace Services Apply locations McLean, VA Richmond, VA time type Full time posted on Posted 5 Days Ago job requisition id R222851 Senior Director, Chief of Staff - Global Workplace Services At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In Global Workplace Services, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a Senior Director, Chief of Staff. Role Expectations This Senior Director, Chief of Staff is a connector across the Global Workplace Services organization, operating as a strategic partner for the Managing Vice President and the Senior Leadership team. A successful candidate is great at balancing the big picture, strategic-thinking while tackling the tactical execution and recognizing overlaps in plans, processes, people, and many other facets of a functioning organization. The role will be accountable for building cohesion and continuity across the GWS organization, towers and leaders through: Leadership Support Serve as a trusted advisor, confidential thought partner, and act as a sounding board to the Managing Vice President of GWS, as well as Senior Leadership. Facilitate defining business priorities and drive goal-setting effort for the organization, inclusive of cascading information through the organization. Ensure the Managing Vice President of GWS and the leadership team’s time is focused on the highest leverage activities related to priorities. Manage difficult situations and hard conversations; showing a high level of discretion, professional maturity, resilience and adaptability. Team Enablement Provides leverage for the organization by driving management routines, best-practices and the health of the organization Develop and iterate management practices (Senior Leadership Team and Organization) to enable transparency, efficiency and effectiveness of the organization Prepare agendas, coordinate materials, facilitate management practices meetings Oversee initiatives that require central coordination and alignment with partners across the lines of business and the enterprise to provide well-managed delivery, including leadership team routines, large-format and executive meetings and events. Accountable for appreciation and recognition programs. Organizational Strategy & Design Counseling leadership team on organizational design and change management Shepherd Strategic Planning cycle (quarterly/annual) Coordinate regular business reviews of key experience investments and initiatives Engage in organizational design including headcount justification and planning processes Stakeholder Management & Communication Managing business critical relationships on behalf of senior leadership, and representing senior leadership accordingly in non-executive meetings Accountable for Change Management & Communications Strategy activities Some of the expected competencies for this role include: Leadership : Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes associates throughout the organization feel valued and heard Human-Centered : Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how the organization should engage and solve business challenges Problem-Solving: Structure ambiguous and unprecedented problems using a variety ofqualitative and quantitative data and techniques to test hypotheses, generate insights anddiagnose root causes and identify patterns Collaboration : Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of the organization Communication : Present work across levels and job functions, modeling a strategic human-centered approach that integrates frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results The ideal candidate: Has a strong portfolio demonstrating leadership, process, results and impact Is a self-starter that can work autonomously and can take initiative. s confident to champion unpopular ideas even with more senior leaders Has the ability tonavigate “white space” or ambiguous situations Strong business judgment, influencing skills, leadership and integrity are essential Exceptional stakeholder management skills, especially with Executives Basic Qualifications: At least 12 years of experience in Strategy & Operations or Program Management At least 7 years of experience of building, leading and managing operations teams andlarge cross functional programs At least 5 years of experience building, implementing, and maintaining strategic plans fora broad organization Preferred Qualifications: Experience setting up program management frameworks to achieve a strategic goal Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models Experience working collaboratively in large global organizations with multiplestakeholders and diverse communities At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $264,300 - $301,700 for Sr. Director, Chief of StaffRichmond, VA: $240,300 - $274,300 for Sr. Director, Chief of Staff Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Similar Jobs (4) Sr. Director, Chief of Staff locations 4 Locations time type Full time posted on Posted 2 Days Ago Risk Remediation Program Office (RRPO) Senior Director, Chief of Staff, Discover Integration locations Richmond, VA time type Full time posted on Posted 4 Days Ago Sr. Director, Chief of Staff locations 3 Locations time type Full time posted on Posted 4 Days Ago What you need to know about internal mobility We aim to set a clear standard for associates applying internally across all of Capital One. To be eligible to apply for a new role, there are 4 requirements you need to meet: You've been in your current position, as noted in your Workday profile, for at least 6 months ¹ . Your most recent performance rating at Discover is "Solid" or above. You’re not currently on a Performance Improvement Plan or currently subject to a Final Written Warning review period. You meet all Basic Qualifications (BQs) of the role. Note: For a smooth experience, please apply to Capital One roles using your personal email– not your Discover email address. At Capital One, applying for a role at a higher level than your current role is only permissible for roles at Capital One’s “Associate” level or below (e.g., Senior Coordinator to Principal Coordinator, Principal Coordinator to Associate). The majority of these roles are in Customer Operations and/or non-exempt. Because we have not yet mapped Discover levels to Capital One levels, compare the posted salary range to your current salary as a proxy to determine if this guideline applies to you. ¹ Associates impacted by job loss are not subject to the 6-month time in position restriction. #J-18808-Ljbffr Capital One

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